Prevention Agent Course
The Loss Prevention Agent Training Course equips security personnel with skills to reduce retail theft through effective CCTV monitoring, patrol strategies, adherence to legal and ethical guidelines, conflict resolution, and collaboration with store teams to secure assets while upholding customer rights. It covers practical tactics for theft prevention, risk evaluation, and professional customer service in retail environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course offers practical training for managing shoplifting risks, dealing with customers, and handling store situations confidently. Participants gain knowledge on legal boundaries, force usage policies, de-escalation methods, CCTV operations, patrol strategies, and evidence management. It emphasises teamwork with retail staff, improved awareness of surroundings, and effective techniques to minimise losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal adherence in security operations: quickly implement rules for searches, detentions, and use of force.
- Retail theft prevention strategies: reduce losses using electronic systems, store layouts, and hidden deterrents.
- CCTV monitoring and patrol planning: design routes, identify vulnerabilities, and preserve video proof.
- Customer service and de-escalation skills: manage grievances, calm tensions, and maintain respect.
- Store risk evaluation: observe actions, prioritise dangers, and intervene to prevent incidents.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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