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Public Service Training

Public Service Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Enhance your skills in delivering dependable, citizen-oriented public services daily. Grasp key Indonesian public service regulations, establish transparent standards, and implement efficient queue systems to cut wait times. Hone complaint resolution, frontline interactions, staff mentoring, and apply feedback mechanisms, KPIs, plus budget-friendly tweaks for ongoing, trackable enhancements.

Elevify advantages

Develop skills

  • Master frontline service: handle complaints and difficult citizens calmly with clear steps.
  • Optimise queues and spaces: create fair, affordable queues and waiting areas.
  • Design service standards: map citizen journeys and establish clear, legal SLAs.
  • Convert feedback to action: transform surveys and complaints into fast improvements.
  • Deliver inclusive services: support vulnerable groups with empathy and correct protocols.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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