Public Service Training
This course equips you to build trusted, high-impact public services. Master Indonesian public service laws, craft clear standards, optimise queues, coach frontline teams, and leverage feedback for measurable gains in public management efficiency. Gain practical skills for reliable, citizen-focused daily operations using KPIs and cost-effective tools.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your skills in delivering dependable, citizen-oriented public services daily. Grasp key Indonesian public service regulations, establish transparent standards, and implement efficient queue systems to cut wait times. Hone complaint resolution, frontline interactions, staff mentoring, and apply feedback mechanisms, KPIs, plus budget-friendly tweaks for ongoing, trackable enhancements.
Elevify advantages
Develop skills
- Master frontline service: handle complaints and difficult citizens calmly with clear steps.
- Optimise queues and spaces: create fair, affordable queues and waiting areas.
- Design service standards: map citizen journeys and establish clear, legal SLAs.
- Convert feedback to action: transform surveys and complaints into fast improvements.
- Deliver inclusive services: support vulnerable groups with empathy and correct protocols.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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