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Internal Ombudsman Evaluation and Improvement Course

Internal Ombudsman Evaluation and Improvement Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you to design effective ombudsman channels, streamline workflows, and track performance using key indicators and dashboards. Gain insights into legal requirements, risk management, data integrity, and citizen-centric communication, while developing actionable plans for governance, ongoing enhancements, and robust implementation to promote transparency, accountability, and superior service outcomes.

Elevify advantages

Develop skills

  • Design citizen-friendly ombudsman channels that are practical, inclusive, and quick to deploy.
  • Map and optimise complaint workflows to reduce bottlenecks, delays, and rework swiftly.
  • Build KPI dashboards and reports to monitor SLAs, satisfaction levels, and service quality.
  • Ensure legal compliance in ombudsman operations, covering LGPD, deadlines, and transparency requirements.
  • Plan governance and improvements with short-term fixes and long-term sustainable reforms.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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