Internal Ombudsman Evaluation and Improvement Course
Enhance your public management expertise by mastering the evaluation and improvement of internal ombudsman services. Optimise workflows, monitor performance effectively, ensure full legal compliance, and provide quicker, more transparent responses to citizens, thereby boosting accountability and service delivery standards.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to design effective ombudsman channels, streamline workflows, and track performance using key indicators and dashboards. Gain insights into legal requirements, risk management, data integrity, and citizen-centric communication, while developing actionable plans for governance, ongoing enhancements, and robust implementation to promote transparency, accountability, and superior service outcomes.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels that are practical, inclusive, and quick to deploy.
- Map and optimise complaint workflows to reduce bottlenecks, delays, and rework swiftly.
- Build KPI dashboards and reports to monitor SLAs, satisfaction levels, and service quality.
- Ensure legal compliance in ombudsman operations, covering LGPD, deadlines, and transparency requirements.
- Plan governance and improvements with short-term fixes and long-term sustainable reforms.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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