Conflict Mediation Course
This course teaches conflict mediation skills for workplace and law firm settings. Participants learn ethical practices, intake screening, caucus strategies, neutrality, joint session facilitation, de-escalation techniques, and drafting durable agreements to resolve disputes effectively and foster lasting professional relationships.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in conflict mediation for handling workplace disputes confidently. Master techniques like caucuses, joint sessions, trust-building communication, confidentiality management, intake interviews, de-escalation, bias awareness, and creating clear agreements with follow-up plans for sustained collaboration.
Elevify advantages
Develop skills
- Master ethical workplace mediation for quick conflict resolution.
- Lead joint sessions confidently by de-escalating and rebuilding trust.
- Handle sensitive issues using caucus and shuttle diplomacy securely.
- Draft clear settlement agreements with follow-up and enforcement plans.
- Maintain bias-aware neutrality following ethical mediation standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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