Patient Communication Skills Course
This course equips healthcare professionals with vital skills for compassionate patient interactions, especially in challenging discussions, delivering bad news, end-of-life care, de-escalation techniques, family conferences, and personal wellness strategies to prevent burnout and boost teamwork.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in managing tough patient talks with confidence via clear language, empathy, de-escalation methods, and SPIKES for bad news delivery. Hone skills in realistic scripts, family huddles, follow-up plans, and self-care routines to cut burnout and improve team coordination in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, right tone, and body language confidently.
- Explain medical diagnoses in simple terms with teach-back method, avoiding complex jargon.
- Quickly calm patient emotions like anger, denial, and anxiety using empathy techniques.
- Conduct effective family meetings to align goals, discuss DNR orders, and record decisions.
- Safeguard your well-being and team through debriefs, spotting burnout signs, and seeking support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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