Patient Safety and Quality in Healthcare Services Course
Enhance patient safety and quality across hospital settings. Gain skills to identify risks, apply RCA and FMEA techniques, develop safer processes, monitor vital metrics via dashboards, and spearhead projects that reduce harm, avert errors, and boost outcomes in ED, wards, ICU, and surgical units. Ideal for healthcare professionals aiming to foster a culture of continuous improvement and accountability.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical strategies to minimise patient harm, prevent errors, and enhance care quality in emergency departments, wards, ICUs, and surgical areas. Master tools like FMEA, RCA, KPIs, dashboards, and safety huddles, implement just culture, conduct root cause analyses, manage cost-effective projects, and create lasting interventions involving staff, patients, and families for safer healthcare delivery.
Elevify advantages
Develop skills
- Clinical risk mapping: quickly identify high-risk processes in various hospital departments.
- Root cause analysis: utilise RCA, FMEA, and 5 Whys to avoid recurring incidents.
- Safety metrics and dashboards: monitor errors and display KPIs for prompt interventions.
- Lean improvement design: implement PDSA cycles and pilots for rapid, safe enhancements.
- Just culture leadership: promote transparent reporting among staff, patients, and families.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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