Humanization in Health Services Course
Discover hands-on methods to humanise healthcare services: enhance communication, ensure privacy, involve families, cut down complaints, and elevate patient satisfaction and safety. Master risk management, resource use, and staff involvement in actual clinical environments with practical, feasible strategies.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to provide respectful, patient-focused care through effective communication, empathy, and cultural awareness. You will learn to safeguard privacy and rights, engage families, and create affordable improvements. Acquire skills to assess satisfaction, handle complaints, motivate teams, and maintain changes via short, practical projects suited to everyday challenges.
Elevify advantages
Develop skills
- Humanised patient care: implement empathy, dignity, and respect in all interactions.
- Effective clinical communication: employ clear, caring verbal and non-verbal techniques.
- Rapid patient feedback monitoring: utilise basic surveys, dashboards, and complaint records.
- Budget-friendly humanisation initiatives: plan 3-6 month SMART, low-resource projects.
- Team motivation for improvement: conduct quick trainings, huddles, and coaching during shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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