Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel problems, special requests, and emergencies. Develop clear communication, calm distressed guests, and safeguard traveller satisfaction alongside business revenue. This course equips you with tools for confident, efficient support in dynamic travel environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course imparts hands-on skills to manage disruptions, special requests, and emergencies confidently. You will learn to explore viable solutions, resolve airline and hotel challenges, negotiate effectively, and maintain precise records. Enhance communication abilities, utilise practical templates, and provide swift, dependable assistance to ensure seamless travel experiences for all passengers.
Elevify advantages
Develop skills
- Airline disruption handling: rebook quickly, reduce costs, safeguard traveller rights.
- Hotel issue resolution: resolve overbookings, arrange alternatives, regain guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable backups.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: use empathetic scripts, send clear emails, apply ready templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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