Tourist Management Course
This course equips participants with essential skills to manage city tours efficiently, focusing on operational optimization, technology integration, service standards, feedback management, and tour design to enhance customer satisfaction and business performance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Tourist Management Course teaches you how to manage efficient and dependable city tours by following clear guidelines, using smart technology, and simple standard operating procedures. You will learn to enhance punctuality, communication, meeting spots, and handling of complaints, while monitoring key performance indicators such as timely departures, customer satisfaction, and referrals. With practical tools, short training sessions, and a step-by-step plan for the upcoming season, you can swiftly improve service quality and increase positive guest feedback.
Elevify advantages
Develop skills
- Optimising tour operations: design seamless workflows for before, during, and after tours.
- Tech-enabled tour management: utilise CRM, GPS, and automation for everyday operations.
- Service quality SOPs: quickly develop checklists, handovers, and standards for punctuality.
- Mastering guest feedback: create surveys, monitor KPIs, and address complaints promptly.
- Designing city tour services: prepare clear meeting points, scripts, and safety instructions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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