Tourism and Leisure Reception Officer Training
This course equips you with essential skills for front-desk roles in resorts and leisure parks. You will learn to manage guest reception, enforce safety and child protocols, provide accessibility support, handle complaints effectively, and communicate clearly to ensure exceptional experiences for all visitors in the tourism sector.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills to confidently welcome international families, manage efficient check-ins and check-outs, and coordinate resort services. Master handling safety regulations, child safety measures, accessibility requirements, signage, written communications, and guest complaints using professional language, empathy, and strong organisation for a seamless, high-quality guest journey.
Elevify advantages
Develop skills
- Master resort operations: handle check-in, services, and schedules efficiently.
- Develop guest reception skills: greet families, verify bookings, and explain services quickly.
- Gain accessibility expertise: assist guests with special needs for safe and adapted stays.
- Learn safety and child care protocols: implement rules, manage risks, and ensure child protection.
- Acquire complaint handling skills: resolve issues calmly and provide suitable solutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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