Professional Hospitality Training
This course equips you with essential hospitality skills for 4-star hotels. You will learn to map guest journeys, address issues, handle complaints, utilise hotel technology, and train staff to enhance satisfaction, reviews, upsell opportunities, ADR, and RevPAR in the travel and tourism sector.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in hospitality to improve guest satisfaction and revenue. Streamline housekeeping and front desk operations, create upsell strategies, manage guest data ethically, excel in service recovery, track KPIs, implement feedback, adopt automation, and foster a service culture via staff training and performance management.
Elevify advantages
Develop skills
- Design guest journeys by mapping key hotel touchpoints to delight guests.
- Master service recovery with quick complaint resolution and escalation processes.
- Leverage technology like PMS, CRM, and messaging for personalised guest experiences.
- Optimise operations, upsell effectively, and improve ADR and RevPAR.
- Coach and empower teams through training and rewards for reliable service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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