PMR Agent Training
Develop vital skills as a PRM agent in high-traffic airports. Master U.S. regulations like ADA, FAA, and TSA, safe assistance techniques for mobility-impaired passengers, effective communication with cultural sensitivity, quick incident response protocols, and efficient procedures to ensure safe, respectful, and timely service every time.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills to assist passengers with reduced mobility confidently in crowded airport terminals. You will master key regulations including ADA, FAA, and TSA guidelines, along with safe handling of wheelchairs and equipment, infection prevention measures, and effective time management strategies. Gain hands-on practice in clear communication, cultural awareness, risk assessment, incident handling, and practical checklists for seamless, compliant support.
Elevify advantages
Develop skills
- Master PRM operations: efficient triage, optimised routing, and seamless team coordination.
- Excel in disability support: secure transfers, proper guidance, and courteous interactions.
- Ensure PRM regulatory compliance: implement ADA, FAA, TSA standards in routine airport tasks.
- Handle PRM incidents effectively: assess risks, record details, and safeguard passenger rights.
- Maintain hygiene and equipment safety: properly sanitise, use, and care for mobility aids.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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