PMR Agent Training
Develop vital skills as a PRM agent in high-traffic airports. Master U.S. regulations like ADA, FAA, and TSA, safe assistance techniques for mobility-impaired passengers, effective communication with cultural sensitivity, quick incident response protocols, and efficient procedures to ensure safe, respectful, and timely service every time.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills to assist passengers with reduced mobility confidently in crowded airport terminals. You will master key regulations including ADA, FAA, and TSA guidelines, along with safe handling of wheelchairs and equipment, infection prevention measures, and effective time management strategies. Gain hands-on practice in clear communication, cultural awareness, risk assessment, incident handling, and practical checklists for seamless, compliant support.
Elevify advantages
Develop skills
- Master PRM operations: efficient triage, optimised routing, and seamless team coordination.
- Excel in disability support: secure transfers, proper guidance, and courteous interactions.
- Ensure PRM regulatory compliance: implement ADA, FAA, TSA standards in routine airport tasks.
- Handle PRM incidents effectively: assess risks, record details, and safeguard passenger rights.
- Maintain hygiene and equipment safety: properly sanitise, use, and care for mobility aids.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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