Luxury Hotel Receptionist Training
Elevate your career with expert training in 5-star luxury hotel front desk operations. Learn to handle VIP check-ins, ethical upselling, overbooking resolutions, and superior guest interactions. Perfect for hospitality professionals in travel and tourism seeking to provide exceptional service and advance in the industry. This comprehensive programme covers coordination with housekeeping, concierge, and more to ensure flawless guest experiences from arrival to departure.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills for top-class front desk operations in luxury hotels. You will master VIP guest handling, smooth check-in processes, room assignments for early arrivals, and seamless teamwork with housekeeping, concierge, and bell services. Gain expertise in resolving complaints, ethical upselling techniques, managing overbookings, and using ready scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service from arrival to departure.
- Coordinate effectively with PMS, housekeeping, concierge, and bell staff for smooth operations.
- Develop upselling skills to ethically promote upgrades, packages, and premium experiences.
- Excel in guest communication, managing VIPs, complaints, and professional emails confidently.
- Handle overbookings and incidents with quick, calm solutions to retain guest loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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