Hotel Receptionist Training
This course equips you with core skills for hotel front desk operations including reservations, billing processes and effective guest interactions. Learn to manage overbookings, guest complaints and peak hour rushes confidently. Develop professional receptionist abilities sought by travel and hospitality employers globally, ensuring smooth service delivery and team coordination.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments and corporate accounts. Enhance time management, multitasking abilities and professional behaviour, while learning PMS system entries, shift handovers and coordination with hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades and walk-in guests.
- Excel at front desk tasks like efficient check-ins, check-outs and room assignments.
- Develop accurate hotel billing skills for payments, folios, refunds and audits.
- Learn service recovery methods to quickly resolve complaints, noise problems and difficult guests.
- Enhance professional communication for team coordination, incident logging and handling busy shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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