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Hotel Receptionist Training

Hotel Receptionist Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments and corporate accounts. Enhance time management, multitasking abilities and professional behaviour, while learning PMS system entries, shift handovers and coordination with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades and walk-in guests.
  • Excel at front desk tasks like efficient check-ins, check-outs and room assignments.
  • Develop accurate hotel billing skills for payments, folios, refunds and audits.
  • Learn service recovery methods to quickly resolve complaints, noise problems and difficult guests.
  • Enhance professional communication for team coordination, incident logging and handling busy shifts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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