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Hotel Receptionist Training

Hotel Receptionist Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments and corporate accounts. Enhance time management, multitasking abilities and professional behaviour, while learning PMS system entries, shift handovers and coordination with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades and walk-in guests.
  • Excel at front desk tasks like efficient check-ins, check-outs and room assignments.
  • Develop accurate hotel billing skills for payments, folios, refunds and audits.
  • Learn service recovery methods to quickly resolve complaints, noise problems and difficult guests.
  • Enhance professional communication for team coordination, incident logging and handling busy shifts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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