Hotel Front Desk & Reservations Training Course
5/5
Gain mastery in hotel front desk and reservations: manage calls, check-ins, payments, overbookings, and guest issues confidently. Perfect for hospitality workers seeking excellent service and advancement in hotel management.

5.0 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course equips you with hands-on abilities to handle calls, ensure precise bookings, and operate PMS systems effectively. Master streamlined check-in and check-out processes, verify payments and IDs, prevent overbookings, use guest interaction scripts, and resolve conflicts. Employ practical checklists, enhance time management, stay composed under stress, and provide top-notch, efficient service on every shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and confirm reservations quickly.
- Skilled PMS usage: perform check-in, check-out, manage accounts and room stock.
- Overbooking management: avoid problems, reassign guests and ensure satisfaction.
- Payment and dispute expertise: correct bills, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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