Hotel Front Desk Receptionist Training Course
This course equips you with essential front desk skills for managing check-ins, billing disputes, room delays, and noise complaints confidently. You will master guest communication, de-escalation techniques, PMS and billing tools, and service recovery strategies to enhance guest satisfaction and advance your career in the tourism and hospitality industry.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical expertise in handling guest arrivals, check-ins, check-outs, and room preparation confidently. Master professional communication with guests, key English-Spanish phrases for service, resolving billing disputes, managing incidents like noise and delays, basics of PMS and POS systems, documentation protocols, and stress management techniques to uphold hotel reputation and ensure top-quality service consistently across all shifts.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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