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Hotel Front Desk Receptionist Training Course

Hotel Front Desk Receptionist Training Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical expertise in handling guest arrivals, check-ins, check-outs, and room preparation confidently. Master professional communication with guests, key English-Spanish phrases for service, resolving billing disputes, managing incidents like noise and delays, basics of PMS and POS systems, documentation protocols, and stress management techniques to uphold hotel reputation and ensure top-quality service consistently across all shifts.

Elevify advantages

Develop skills

  • Guest communication mastery: handle check-in, complaints, and reviews with ease.
  • Billing dispute resolution: audit folios, explain charges, and prevent double bills.
  • Incident handling skills: manage noise, delays, and room issues with calm authority.
  • PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
  • Peak-shift performance: triage guests, multitask, and stay resilient under stress.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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