Hotel Customer Service Protocols Course
This course teaches hotel customer service protocols to ensure consistent, high-quality guest experiences. It covers front desk scripts, check-in and check-out procedures, complaint handling techniques, and coordination with housekeeping and food & beverage departments, ideal for travel and tourism professionals seeking to excel in hospitality.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical standards for guest interactions from check-in to check-out, including professional greetings, body language, scripts, shift checklists, inter-department coordination, recordkeeping, complaint handling, de-escalation, and feedback collection for efficient, memorable hotel stays.
Elevify advantages
Develop skills
- Front desk scripting for consistent greetings and farewells.
- Guest-first mindset using hospitality principles in all interactions.
- Shift coordination with checklists for front desk, housekeeping, and F&B.
- Mastery of fast, accurate check-in and check-out protocols.
- Complaint resolution through empathy, ownership, and clear logging.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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