Hotel Course
In this comprehensive Hotel Management Front Office Course, you will master key operations including guest check-in and check-out processes, effective communication, billing management, and complaint resolution using Property Management Systems (PMS). Develop skills in housekeeping coordination, service recovery techniques, and adherence to hotel policies and safety protocols. This training enhances guest satisfaction levels and propels your career forward in the travel and tourism industry by building confidence in delivering exceptional hospitality services.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, resolving complaints, and addressing noise concerns, along with proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, implementing service recovery, understanding KPIs and SOPs, and following daily shift procedures to provide seamless guest experiences.
Elevify advantages
Develop skills
- Master front desk operations including PMS-based check-in, check-out, billing, and room status updates.
- Develop expert guest communication skills using professional scripts for greetings, verification, and issue resolution.
- Learn effective service recovery methods with quick solutions, compensation strategies, and KPI tracking.
- Coordinate housekeeping tasks such as room status alignment, turn-down service, and maintenance reporting.
- Understand and apply hotel policies on safety, wake-up calls, noise control, privacy protection, and security measures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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