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Hotel Course

Hotel Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, resolving complaints, and addressing noise concerns, along with proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, implementing service recovery, understanding KPIs and SOPs, and following daily shift procedures to provide seamless guest experiences.

Elevify advantages

Develop skills

  • Master front desk operations including PMS-based check-in, check-out, billing, and room status updates.
  • Develop expert guest communication skills using professional scripts for greetings, verification, and issue resolution.
  • Learn effective service recovery methods with quick solutions, compensation strategies, and KPI tracking.
  • Coordinate housekeeping tasks such as room status alignment, turn-down service, and maintenance reporting.
  • Understand and apply hotel policies on safety, wake-up calls, noise control, privacy protection, and security measures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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