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Hotel Course

4.1/5
Hotel Course
4.1 in rating
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, resolving complaints, and addressing noise concerns, along with proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, implementing service recovery, understanding KPIs and SOPs, and following daily shift procedures to provide seamless guest experiences.

Elevify advantages

Develop skills

  • Master front desk operations including PMS-based check-in, check-out, billing, and room status updates.
  • Develop expert guest communication skills using professional scripts for greetings, verification, and issue resolution.
  • Learn effective service recovery methods with quick solutions, compensation strategies, and KPI tracking.
  • Coordinate housekeeping tasks such as room status alignment, turn-down service, and maintenance reporting.
  • Understand and apply hotel policies on safety, wake-up calls, noise control, privacy protection, and security measures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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