Hotel and Catering Training
Elevate your hotel and catering operations through practical training in guest journey mapping, F&B management, service standards, KPI analysis, and staff coaching. Tailored for travel and tourism professionals aiming for improved ratings, efficient shifts, and increased repeat business, this course delivers actionable skills for sustained success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Hotel and Catering Training Programme equips you with practical tools to enhance service quality rapidly. You will learn to map guest journeys, interpret essential KPIs, identify complaint root causes, create SOPs and checklists, establish SMART standards, and manage shifts effectively. Through real-world training methods, feedback systems, and improvement strategies, you can confidently increase guest satisfaction, operational efficiency, and revenue generation.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every touchpoint in hotels from arrival to departure.
- Hotel KPI analysis: interpret RevPAR, ADR, and feedback metrics to drive quick performance gains.
- Shift and staffing management: schedule rosters, brief teams, and handle peak demands effectively.
- Service standards development: create practical SOPs, checklists, and achievable SMART goals.
- Training programme design: build focused, impactful hotel and F&B training sessions that deliver results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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