Hospitality Receptionist Training
Gain expertise in front desk operations, reservation management, guest interactions, and complaint handling through this comprehensive Hospitality Receptionist Training. It prepares service-oriented professionals for roles in upscale city hotels and international tourism sectors, fostering confidence and efficiency in high-pressure environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for hospitality settings. You will master professional greetings, active listening, de-escalation techniques for difficult guests, effective phone and email communication, accurate reservation handling, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation to ensure seamless guest experiences and high service standards.
Elevify advantages
Develop skills
- Master guest communication: handle calls, emails, and face-to-face interactions effortlessly.
- Manage reservations accurately: control rates, policies, and bookings using PMS systems proficiently.
- Execute smooth check-ins: greet guests, verify documents, and address late arrivals effectively.
- Resolve complaints professionally: de-escalate situations, document issues, and provide appropriate solutions.
- Optimise guest profiles: record preferences and follow-up notes to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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