Hospitality Reception Training
Gain expertise in front desk reception for hospitality and tourism sectors. Learn professional check-in processes, guest communication, complaint resolution, overbooking management, local guidance, and multitasking techniques. Provide confident and polished service to international guests consistently across all shifts, enhancing operational efficiency and guest satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills for handling guest check-ins, effective communication, and smooth front desk operations. Master precise English phrases for greetings, resolving issues, managing complaints, using Property Management Systems, handling overbookings, providing local recommendations, multitasking, and time management to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Master professional check-ins with speed, courtesy, and full compliance.
- Resolve guest conflicts using calm English phrases to de-escalate and restore service.
- Handle front desk tasks including PMS, room status checks, and standard procedures for efficient workflows.
- Offer expert local advice with clear directions, safety information, and personalised recommendations.
- Excel in multitasking by prioritising guests, managing queues, and maintaining full control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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