Hospitality and Management Course
Acquire essential hospitality and management skills tailored for city and beachfront hotels. Master diagnosing service gaps, redesigning guest journeys, leading efficient teams, and leveraging data insights to improve reviews, boost revenue, and elevate guest satisfaction in the travel and tourism sector. This comprehensive programme prepares you for real-world challenges in hotel operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical strategies to enhance guest satisfaction and optimise hotel operations. You will learn to identify service issues from online reviews, create effective standard operating procedures, manage front office, housekeeping, and food and beverage teams, and craft seamless guest experiences. Additionally, gain expertise in leadership, communication, and data analytics for quality control to ensure consistent profitability.
Elevify advantages
Develop skills
- Quickly identify hotel service issues using guest reviews and inspections.
- Develop effective SOPs and checklists to improve room readiness and hygiene.
- Guide hotel teams through clear instructions, feedback, and change management.
- Optimise guest experiences during check-in, stay, and dining for better satisfaction.
- Monitor key performance indicators with easy dashboards for rapid enhancements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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