Head Waiter Training
Gain mastery in head waiter responsibilities for thriving in bars and restaurants. The course covers crisis management, team leadership, guest recovery techniques, and strategies for smooth service flow. Equip yourself to manage high-pressure situations, safeguard guest satisfaction, and maintain seamless operations across all shifts, ensuring consistent excellence in hospitality service.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Head Waiter Training course offers practical skills in leadership, crisis handling, and guest satisfaction. Participants learn to manage dining operations efficiently, coordinate with kitchen and bar teams, tackle staff issues, address guest complaints swiftly, and boost team spirit. It provides ready scripts, checklists, and templates to streamline service, ensure excellent guest experiences, and achieve reliable high performance in every shift.
Elevify advantages
Develop skills
- Crisis management: Address equipment breakdowns and service disruptions promptly.
- Team leadership: Conduct team briefings, mentor servers, and sustain high morale during stress.
- Dining room oversight: Optimise section balancing, handle reservations, and maximise table turnover.
- Kitchen and bar coordination: Control order pacing, manage delays, and uphold guest satisfaction.
- Guest recovery: Quickly resolve issues, offer compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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