Head Waiter / Dining Room Manager Course
Gain expertise as a Head Waiter or Dining Room Manager. Master scripting guest journeys, managing allergies and incidents, coordinating teams, and using performance metrics to elevate service standards, increase table turnover, and improve guest satisfaction in restaurants and bars. This training delivers essential tools for operational excellence and leadership in busy dining environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills to analyse dining operations, optimise seating arrangements, and enhance service flow from guest arrival to departure. You will master scripting guest interactions, handling allergies and incidents, coordinating during peak hours, and improving team communication. Develop strong leadership through defined roles, performance tracking, and quick training sessions to ensure your team provides swift, safe, and uniform guest experiences in every shift.
Elevify advantages
Develop skills
- Service analysis: review guest experiences, resolve delays, and improve table efficiency.
- Guest interaction planning: create scripts for greetings, sales boosts, and goodbyes to increase earnings.
- Allergy and incident management: control hazards, record events, and safeguard the establishment.
- Team management: instruct staff, allocate areas, and handle busy periods seamlessly.
- Performance training: monitor key indicators, conduct practice sessions, and rapidly enhance service levels.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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