Telephony Training
Gain expertise in contemporary telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, managing rollouts, and troubleshooting issues to provide dependable, superior voice services for your organisation. It equips you with essential skills for effective telephony management and deployment.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course offers a hands-on guide to modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, you will develop end-user training programmes, manage seamless deployments, and use targeted troubleshooting methods to swiftly address common problems, ensuring reliable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Create numbering plans including user groups, extensions, and PSTN porting procedures.
- Develop UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication strategies, pilot testing, go-live assistance, and user adoption.
- Troubleshoot efficiently by resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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