Telephony Equipment Monitoring Course
Gain expertise in monitoring telephony equipment to ensure reliable voice services. Understand switching architecture, key KPIs, alarms, and incident management processes to quickly identify faults, safeguard SLAs, and maintain smooth operation of carrier-grade telecom networks. This course equips you with hands-on skills for effective telephony oversight and issue resolution.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Acquire practical skills in telephony equipment monitoring, covering switching architecture, vital KPIs, and alarm patterns to swiftly detect and fix voice service problems. Master monitoring tools, systematic troubleshooting, secure remediation and escalation protocols, plus drafting precise incident reports, tickets, and vendor logs for top-notch voice service reliability.
Elevify advantages
Develop skills
- Master telephony KPIs: monitor ASR, GoS, MOS, and congestion live.
- Quick incident handling: assess, prioritise, and escalate efficiently.
- Troubleshoot switching: analyse SS7/SIP traces and KPIs for rapid fault isolation.
- Build monitoring dashboards: customise NMS/EMS for trunks, signalling, and CPU.
- Produce reliable reports: create tickets, timelines, and RCA for vendors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

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