Internet Service Provider (ISP) Management Course
Gain expertise in ISP management tailored for telecom experts: design robust networks, forecast capacity needs, manage congestion, oversee NOC and field operations, handle vendors and SLAs, and elevate uptime, support quality, and service delivery in diverse urban-rural settings spanning thousands of users.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This ISP Management Course equips you with hands-on skills to build and operate reliable, scalable networks across urban and rural regions. You will master last-mile connectivity options, capacity planning for up to 25,000 users, congestion management, network monitoring, redundancy strategies, preventive maintenance, support processes, key performance indicators (KPIs), service level agreements (SLAs), and deployment roadmaps to boost uptime, reduce customer churn, and lower operational expenses effectively.
Elevify advantages
Develop skills
- Design ISP networks: Plan fibre, DSL, and fixed wireless for urban-rural mix.
- Plan capacity: Predict demand, manage contention ratios, and resolve congestion swiftly.
- Engineer reliability: Create redundant POPs, failover routes, and upkeep schedules.
- Operate NOC: Organise teams, oversee vendors, and uphold SLAs properly.
- Enhance service quality: Execute incident processes, monitor KPIs, and boost customer satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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