Telecommunications Agent Course
This course provides essential training for telecommunications agents to handle customer interactions effectively, covering plan design, scripting, sales techniques, market research, and operational skills to ensure quick resolutions and enhanced service quality.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills to manage real customer calls confidently, from billing disputes and plan queries to remote work requirements and bundle creation. Learn straightforward scripts, needs evaluation, offer bundling, basic legal and billing guidelines, and essential performance indicators to resolve matters quickly, enhance sales, and provide a seamless, dependable service for every account you handle.
Elevify advantages
Develop skills
- Telecom plan design: create straightforward, profitable mobile and home internet packages.
- Customer scenario scripting: manage billing, budget, and remote worker calls swiftly.
- Needs-based selling: evaluate usage, align plans, and seal high-value telecom deals.
- Market research basics: compare competitor packages and revise scripts in minutes.
- Operational excellence: handle activations, escalations, and KPIs with assurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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