Air Headset Course
The Air Headset Mastery Course equips you to design, deploy, and resolve issues in professional telecom audio systems. Delve into pairing techniques, codec selection, QoS management, interference control, and SOPs for delivering superior call quality in high-demand call centres and business environments, ensuring consistent performance across large teams.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on expertise in deploying, managing, and troubleshooting advanced headsets for voice setups. Master pairing with DECT, Bluetooth, softphones, and IP phones, codecs, QoS principles, interference reduction, and structured SOPs for quick fixes. Conclude with templates, documentation, and policies ensuring reliable, clear audio at enterprise scale.
Elevify advantages
Develop skills
- Expert headset pairing: Perfect DECT and Bluetooth configurations for office settings.
- VoIP codec optimisation: Select G.711, Opus, G.729 for optimal audio and bandwidth efficiency.
- QoS and RF enhancement: Boost voice priority and minimise Wi-Fi, DECT, Bluetooth disruptions.
- Rapid audio troubleshooting: Resolve echo, one-way audio, or dropouts swiftly.
- Uniform deployment strategies: Implement firmware, templates, and SOPs for sites with 150+ agents.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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