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Sphinx course

Sphinx course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Sphinx course teaches designing effective customer surveys, preparing and importing clean data, building reliable satisfaction and NPS metrics, analysing segments, open-text feedback, and key drivers, and converting insights into recommendations, executive summaries, dashboards, and reports for data-driven decisions and experience improvement.

Elevify advantages

Develop skills

  • Perform text analytics in Sphinx to quickly code themes and quantify customer feedback.
  • Prepare survey data by cleaning, recoding, and importing CX datasets into Sphinx efficiently.
  • Calculate, validate, and interpret NPS and satisfaction metrics for customer experience.
  • Design clear, unbiased CX surveys that effectively capture the customer journey.
  • Create compelling insight reports from Sphinx outputs for managers and stakeholders.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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