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ServiceNow Reporting Training

ServiceNow Reporting Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

ServiceNow Reporting Training teaches you to build accurate, high-performing reports and dashboards that reveal real service desk performance. Learn to design data sources, use calculated fields, optimise queries, and apply best practices for tables, SLAs, and CMDB. You also cover KPIs, Performance Analytics, automation, governance, and rollout so your reporting stays reliable, actionable, and aligned with business goals.

Elevify advantages

Develop skills

  • ServiceNow report design: build optimised, high-impact reports in minutes.
  • Dashboard creation: design executive and team views with real-time Service Desk KPIs.
  • KPI and SLA analytics: track CSAT, backlog, MTTR, and breach rates with confidence.
  • Data modelling for reporting: use tables, SLAs, and CMDB to power accurate insights.
  • Performance Analytics & automation: schedule alerts, scorecards, and flows fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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