RPA course
Gain expertise in Robotic Process Automation for email and back-office processes. Master process identification, bot building, tool selection, security measures, and key performance indicators to automate CRM and policy operations, reduce processing time, minimise errors, and implement reliable, compliant digital solutions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to automate manual email tasks into efficient workflows. You will learn to identify inputs and outputs, set business rules, and create complete bots for reading, sorting, and replying to customer emails. It covers top RPA tools, integration methods, risk management, testing, performance metrics, and deployment strategies for secure and scalable automation.
Elevify advantages
Develop skills
- Design RPA workflows: create strong end-to-end email automation systems.
- Integrate RPA tools: link bots quickly with CRM, policy, claims, and email systems.
- Implement secure automation: use governance, data protection, and audit mechanisms.
- Optimise bot performance: monitor KPIs, shorten handling time, and lower errors.
- Handle exceptions effectively: build human intervention paths and robust retry logic.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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