OTRS training
Master OTRS for efficient service desk operations. Learn to design queues, SLAs, ticket workflows, knowledge bases, automations, and dashboards to reduce resolution times, ensure SLA compliance, and provide scalable IT support.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Learn to design OTRS queues, services, and SLAs for organised request handling and timely delivery. Master ticket states, mandatory fields, templates, knowledge base integration, assignment, escalation, dashboards, reports, and quality checks to monitor performance, avoid SLA violations, and enhance support processes.
Elevify advantages
Develop skills
- Design OTRS queues and SLAs to build efficient multi-level support structures.
- Master ticket lifecycle by configuring states, routing, and auto-assignment rules.
- Build knowledge base and templates for quick, reusable ticket responses.
- Create reports and dashboards to monitor SLA compliance and service quality.
- Set up assignment and escalation processes for secure ticket handoffs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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