messaging training
Messaging Training equips technology professionals with the ability to compose clear, confident emails and instant messages. It focuses on translating technical details for non-technical leaders, effectively communicating risks, and leveraging practical templates and checklists to facilitate quicker and superior decision-making in the workplace. Participants master concise, inclusive communication tailored for diverse audiences.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to craft clear and confident emails and instant messages that elicit quick and precise responses. You will learn to summarise updates, highlight risks, and simplify complex information into straightforward language for stakeholders. Gain skills in maintaining a professional tone, handling conflicts, and using inclusive language, supported by ready-to-use templates, checklists, and tools for efficient updates, incident reporting, and urgent communications.
Elevify advantages
Develop skills
- Write clear status emails by quickly summarising known facts, unknowns, and action steps.
- Convert complex technical concepts into simple language with executive-level impact statements.
- Utilise professional templates for emails and instant messages covering incidents, access requests, and courteous reminders.
- Select appropriate communication channels and tones, distinguishing between formal emails and brief, polite instant messages.
- Employ concise, inclusive, and culturally sensitive language across all technical communications.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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