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Jira Service Management Course

Jira Service Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain expertise in designing request types, categories, and forms in Jira Service Management. Learn to set priorities, SLAs, and smart queues for efficient work routing. Configure user access, intake channels, and templates, while mapping workflows, adding automation, and building reports to lower incidents, speed resolutions, and enhance service delivery.

Elevify advantages

Develop skills

  • Design JSM workflows by mapping business processes to efficient ticket flows.
  • Configure request types to create user-friendly IT portals with required fields.
  • Establish priorities and SLAs with targets, queues, and routing for quick resolutions.
  • Optimise ticket intake via portals, email channels, and communication templates.
  • Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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