IT troubleshooting training
This course equips you with essential skills for real-world IT troubleshooting. Learn to resolve email delivery failures, accelerate sluggish Windows laptops, fix chat and cloud app disruptions, and recover shared drive access. Employ proven, structured methods used by professional IT support teams to handle incidents efficiently and prevent future occurrences.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. You will learn to identify causes of missing emails, resolve mailbox and gateway problems, and understand SPF, DKIM, DMARC fundamentals. Address slow laptops with Windows diagnostic tools, enhance performance, and implement secure fixes. Handle chat, cloud applications, and shared drive issues using systematic approaches, effective communication, and proactive measures to minimise repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery issues: rapidly track, examine, and resolve undelivered messages.
- Optimise Windows laptops: leverage inbuilt tools to fix performance lags in minutes.
- Stabilise cloud applications: identify and correct chat and video call interruptions quickly.
- Repair network drives: reinstate shared file access, permissions, and drive mappings.
- Apply logical troubleshooting: use a structured, repeatable process for all IT problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course