IT support technician training
Gain expertise in real-world IT support by fixing Wi-Fi and network problems, resolving printer and USB issues, troubleshooting audio-video and account problems, and managing help desk tickets professionally with SLA knowledge to advance your career in IT support services.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This IT Support Technician Training course equips you with practical skills to quickly resolve user issues. You will learn ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, and diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this comprehensive programme.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI commands.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver errors.
- Windows and Active Directory account recovery: Fix login failures, account locks, and domain joins.
- User account setup and file permissions: Efficiently onboard users and manage secure file shares.
- Expert help desk communication: Professionally manage tickets, SLAs, and challenging customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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