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IT support technician training

IT support technician training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This IT Support Technician Training course equips you with practical skills to quickly resolve user issues. You will learn ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, and diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this comprehensive programme.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI commands.
  • Printer and print server fixes: Quickly handle queues, spooler problems, and driver errors.
  • Windows and Active Directory account recovery: Fix login failures, account locks, and domain joins.
  • User account setup and file permissions: Efficiently onboard users and manage secure file shares.
  • Expert help desk communication: Professionally manage tickets, SLAs, and challenging customers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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