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IT Support Specialist Course

IT Support Specialist Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Acquire hands-on skills for IT support roles, mastering ticket resolution, clear communication, precise documentation, Windows troubleshooting, Microsoft 365 fixes, shared resource management, and creating knowledge bases to minimise repeats and enhance satisfaction.

Elevify advantages

Develop skills

  • Develop IT knowledge bases with guides, articles, and quick learning tools.
  • Troubleshoot Windows laptops efficiently for performance, storage, and network problems.
  • Fix Microsoft 365 and email glitches including Outlook, authentication, DNS, and links.
  • Handle support tickets via triage, records, escalation, and follow-ups.
  • Securely manage shared folders by checking permissions, access faults, and user errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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