IT Support Specialist Course
Gain expertise in practical IT support, covering Windows diagnostics, Microsoft 365 and email resolutions, secure shared folder access, knowledge base development to cut tickets, plus refined communication, documentation, and problem-solving abilities for workplace success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Acquire hands-on skills for IT support roles, mastering ticket resolution, clear communication, precise documentation, Windows troubleshooting, Microsoft 365 fixes, shared resource management, and creating knowledge bases to minimise repeats and enhance satisfaction.
Elevify advantages
Develop skills
- Develop IT knowledge bases with guides, articles, and quick learning tools.
- Troubleshoot Windows laptops efficiently for performance, storage, and network problems.
- Fix Microsoft 365 and email glitches including Outlook, authentication, DNS, and links.
- Handle support tickets via triage, records, escalation, and follow-ups.
- Securely manage shared folders by checking permissions, access faults, and user errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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