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IT Support Course

IT Support Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain hands-on skills to troubleshoot Windows 10 slowdowns, fix VPN connectivity and remote access issues, resolve printer and device faults swiftly. Master ticket handling, customer interactions, escalation processes, Microsoft 365 login problems, interviewing techniques, and proper documentation for effective IT support in diverse settings.

Elevify advantages

Develop skills

  • Windows performance optimisation: diagnose and fix slow systems using native tools.
  • VPN and remote connectivity: troubleshoot authentication, DNS, and client-side errors efficiently.
  • Printer and peripherals: identify and resolve driver, print queue, and network problems.
  • Microsoft 365 identity management: handle MFA, account lockouts, and login failures.
  • Professional ticketing: prioritise, document, and communicate effectively in IT support cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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