IT Support Course
This course equips you with essential IT support skills to handle Windows 10 performance lags, VPN and remote access glitches, printer errors, Microsoft 365 authentication issues, and ticketing workflows. Develop troubleshooting methods, clear communication, and documentation practices to ensure smooth operations and user satisfaction in real-world scenarios.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on skills to troubleshoot Windows 10 slowdowns, fix VPN connectivity and remote access issues, resolve printer and device faults swiftly. Master ticket handling, customer interactions, escalation processes, Microsoft 365 login problems, interviewing techniques, and proper documentation for effective IT support in diverse settings.
Elevify advantages
Develop skills
- Windows performance optimisation: diagnose and fix slow systems using native tools.
- VPN and remote connectivity: troubleshoot authentication, DNS, and client-side errors efficiently.
- Printer and peripherals: identify and resolve driver, print queue, and network problems.
- Microsoft 365 identity management: handle MFA, account lockouts, and login failures.
- Professional ticketing: prioritise, document, and communicate effectively in IT support cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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