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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course equips you with practical skills to create a clear service catalogue, define SLAs, and organise incident, request, and change workflows that truly function. Learn to set SMART goals, monitor KPIs such as MTTR and change success rate, develop effective dashboards, and conduct monthly reviews to minimise recurring problems, enhance customer satisfaction, and deliver dependable, scalable services.

Elevify advantages

Develop skills

  • ITSM basics for SaaS: establish SMART goals and align services with business value.
  • Incident and request workflows: design, route, and measure for quick SaaS support.
  • Change and release control: handle risk through approvals, testing, and rollback plans.
  • Service catalogue design: define SaaS services, SLAs, tiers, and distinct service boundaries.
  • ITSM reporting and governance: create dashboards, KPIs, roles, and CMDB fundamentals.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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