IT Service Management (ITSM) Course
This course provides hands-on training in IT Service Management (ITSM) tailored for SaaS environments, covering service design, workflow management, performance monitoring, and governance to ensure efficient, reliable IT services.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The IT Service Management (ITSM) Course equips you with practical skills to create a clear service catalogue, define SLAs, and organise incident, request, and change workflows that truly function. Learn to set SMART goals, monitor KPIs such as MTTR and change success rate, develop effective dashboards, and conduct monthly reviews to minimise recurring problems, enhance customer satisfaction, and deliver dependable, scalable services.
Elevify advantages
Develop skills
- ITSM basics for SaaS: establish SMART goals and align services with business value.
- Incident and request workflows: design, route, and measure for quick SaaS support.
- Change and release control: handle risk through approvals, testing, and rollback plans.
- Service catalogue design: define SaaS services, SLAs, tiers, and distinct service boundaries.
- ITSM reporting and governance: create dashboards, KPIs, roles, and CMDB fundamentals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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