IT Help Desk Course
This course equips you with essential IT help desk competencies, covering incident triage, troubleshooting Windows 10/11, resolving VPN and file share challenges, Microsoft 365 assistance, onboarding procedures, and optimal ticketing practices to ensure prompt and dependable technical support in today's dynamic environments. Participants will build confidence in handling real-world scenarios through practical training and best practices tailored for modern workplaces.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on expertise in managing IT help desk tasks like incident triage, resolving Windows 10/11 problems, fixing VPN and file share issues, and providing Microsoft 365 support effectively. Master escalation procedures, prioritisation techniques, structured questioning methods, and precise ticket documentation. Additionally, learn onboarding processes, access provisioning, and professional communication skills for efficient support in contemporary IT setups.
Elevify advantages
Develop skills
- Master incident triage to prioritise tickets swiftly based on impact and SLA requirements.
- Develop Windows support proficiency for quick fixes on Outlook, login, and performance glitches.
- Acquire M365 troubleshooting skills to resolve issues in Exchange, Teams, OneDrive, and SharePoint.
- Learn secure onboarding processes for provisioning devices, AD accounts, and application access.
- Expertise in diagnosing and fixing VPN connectivity, file share paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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