Heuristic Analysis Course
This course equips you with fast, effective methods to analyze and improve the usability of internal portals, enabling quick identification of issues and implementation of user-centered solutions using heuristics, checklists, and key metrics.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Heuristic Analysis Course teaches you how to quickly identify and resolve usability problems in internal portals, from ticketing processes to self-service options. Learn practical checklists, problem-solving heuristics, validation techniques, and metrics such as TTR, CSAT, and NPS. Develop clear action plans, prioritise quick wins, and work with teams to implement measurable, user-focused enhancements swiftly.
Elevify advantages
Develop skills
- Conduct rapid heuristic evaluations: identify UX issues in internal portals in hours, not weeks.
- Design quick user tests and metrics: validate heuristic solutions with actual data promptly.
- Create practical UX checklists: standardise portal assessments across IT and product teams.
- Prioritise UX fixes: use impact versus effort and RICE to plan high-value enhancements.
- Convert findings into action: generate clear tickets, success metrics, and implementation plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
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The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

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