Flowchart Course
This course equips you with flowchart expertise for SaaS and tech support teams. Learn to document current processes, engineer future-state support workflows, set SLAs, dodge diagram errors, optimise ticket management, elevate key metrics, and foster ongoing enhancements in customer support operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain skills to create clear flowcharts, sidestep typical errors, and use standard symbols effectively. Document existing workflows, convert them to accurate text flows, and craft enhanced support processes featuring automation, routing, and service level agreements. Track performance via dashboards and refine quickly for superior customer service.
Elevify advantages
Develop skills
- Design professional flowcharts mapping intricate tech processes using precise symbols.
- Map SaaS support workflows including ticket cycles, roles, and multi-channel interactions.
- Conduct As-Is analysis capturing workflows from interviews, logs, and stakeholder inputs.
- Optimise To-Be processes redesigning support with SLAs, automation, and escalation protocols.
- Drive continuous improvement by tracking KPIs, testing updates, and refining with data insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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