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digital mediator training

digital mediator training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches practical techniques to assist users confidently with online public services. You will master clear communication scripts, de-escalation methods, and simple language for diverse and low-literacy groups. Develop secure help-desk processes, safeguard personal information, create custom support strategies, train key digital abilities, and employ easy tools to monitor results and enhance interactions.

Elevify advantages

Develop skills

  • Empathetic technical assistance: soothe worried users using ready scripts and calming techniques.
  • Privacy-focused support desk: implement data security, user consent, and safe handling of devices.
  • Straightforward digital guidance: instruct on forms, applications, and passwords via simple, repeatable steps.
  • Accessible tech explanations: use plain English for users with limited literacy.
  • Practical assistance plans: assess needs, record sessions, and optimise digital help processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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