Digital mediation training
Digital Mediation Training prepares technology experts to help vulnerable individuals navigate digital government services effectively. It focuses on designing user onboarding, ensuring accessibility, promoting safety, and mapping workflows for essential services like healthcare appointments and unemployment benefits, fostering confidence and efficiency in support delivery.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to confidently assist users with online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant users. It covers accessibility, safety, privacy practices, and detailed workflows for health bookings and unemployment claims, along with tools for assessment and ongoing enhancements.
Elevify advantages
Develop skills
- Design digital onboarding for smooth and supportive user experiences.
- Apply inclusive UX strategies for users with low literacy, disabilities, or language barriers.
- Develop safety coaching abilities covering passwords, two-factor authentication, scams, and consent.
- Map service workflows to simplify complex online processes into guided steps.
- Use data insights from usage, errors, and feedback to improve support continuously.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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