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digital mediation training

digital mediation training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to confidently assist users with online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant users. It covers accessibility, safety, privacy practices, and detailed workflows for health bookings and unemployment claims, along with tools for assessment and ongoing enhancements.

Elevify advantages

Develop skills

  • Design digital onboarding for smooth and supportive user experiences.
  • Apply inclusive UX strategies for users with low literacy, disabilities, or language barriers.
  • Develop safety coaching abilities covering passwords, two-factor authentication, scams, and consent.
  • Map service workflows to simplify complex online processes into guided steps.
  • Use data insights from usage, errors, and feedback to improve support continuously.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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