Jira Service Management Course
This course equips you to master Jira Service Management for an effective IT service desk. You will design request types, SLAs, queues, workflows, and reports that minimise resolution times, prevent SLA violations, and provide your technical team with streamlined, efficient operations. Ideal for boosting service quality and team productivity in IT environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in designing request types, categories, and forms in Jira Service Management. Learn to set priorities, SLAs, and smart queues for efficient work routing. Configure user access, intake channels, and templates, while mapping workflows, adding automation, and building reports to lower incidents, speed resolutions, and enhance service delivery.
Elevify advantages
Develop skills
- Design JSM workflows by mapping business processes to efficient ticket flows.
- Configure request types to create user-friendly IT portals with required fields.
- Establish priorities and SLAs with targets, queues, and routing for quick resolutions.
- Optimise ticket intake via portals, email channels, and communication templates.
- Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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