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Jira Service Management Course

Jira Service Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain expertise in designing request types, categories, and forms in Jira Service Management. Learn to set priorities, SLAs, and smart queues for efficient work routing. Configure user access, intake channels, and templates, while mapping workflows, adding automation, and building reports to lower incidents, speed resolutions, and enhance service delivery.

Elevify advantages

Develop skills

  • Design JSM workflows by mapping business processes to efficient ticket flows.
  • Configure request types to create user-friendly IT portals with required fields.
  • Establish priorities and SLAs with targets, queues, and routing for quick resolutions.
  • Optimise ticket intake via portals, email channels, and communication templates.
  • Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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