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ISO 20000 Course

ISO 20000 Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This ISO 20000 Course equips you with practical skills to design and operate a compliant service management system. Learn core requirements, SMS scope, service catalogues, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.

Elevify advantages

Develop skills

  • Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
  • Implement incident, problem and request flows aligned with ISO 20000.
  • Manage change, configuration and releases with CMDB and CAB best practices.
  • Build SLA, availability and continuity plans with clear KPIs and monitoring.
  • Run ISO 20000 audits, reports and continual improvement using PDCA.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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