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Technical Support Fundamentals Course

Technical Support Fundamentals Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Technical Support Fundamentals Course equips you with practical skills to manage real incidents confidently. Learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step network connectivity verification. Develop solid communication practices, from empathetic interactions with users to precise ticket documentation, prioritisation, triage, and escalation to solve issues quicker and more dependably.

Elevify advantages

Develop skills

  • Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
  • Network diagnostics: utilise ping, tracert, and DNS tools to fix connectivity issues.
  • Printer support: resolve queues, drivers, spooler errors, and recognise when to escalate.
  • Incident triage: prioritise tickets based on impact and urgency for quick, targeted responses.
  • User communication: employ clear, empathetic scripts for chat, email, and phone assistance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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