Technical Support Course
This course provides essential technical support skills for diagnosing and resolving issues in CRM tools, Office 365, Windows devices, and printers, emphasizing troubleshooting, documentation, and user communication.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Technical Support Course equips you with practical skills to swiftly diagnose and fix problems in web-based CRM tools, Office 365, Outlook, Windows 10/11 devices, and networked printers. You will learn systematic troubleshooting, prioritising incidents, proper documentation, and effective user interaction to minimise downtime, enhance service quality, and manage tricky issues confidently and reliably.
Elevify advantages
Develop skills
- Web and CRM issue diagnosis: quickly resolve SSO, DNS, browser, and app errors.
- Outlook and Office 365 repair: sort out email, authentication, and profile problems promptly.
- Windows endpoint tuning: diagnose performance, network, and system log issues.
- Networked printer recovery: clear print queues, spooler errors, and IP conflicts.
- Pro IT ticketing: record incidents, assign priorities, and communicate effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course