Heuristic Analysis Course
This course equips you with fast, effective methods to analyze and improve the usability of internal portals, enabling quick identification of issues and implementation of user-centered solutions using heuristics, checklists, and key metrics.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Heuristic Analysis Course teaches you how to quickly identify and resolve usability problems in internal portals, from ticketing processes to self-service options. Learn practical checklists, problem-solving heuristics, validation techniques, and metrics such as TTR, CSAT, and NPS. Develop clear action plans, prioritise quick wins, and work with teams to implement measurable, user-focused enhancements swiftly.
Elevify advantages
Develop skills
- Conduct rapid heuristic evaluations: identify UX issues in internal portals in hours, not weeks.
- Design quick user tests and metrics: validate heuristic solutions with actual data promptly.
- Create practical UX checklists: standardise portal assessments across IT and product teams.
- Prioritise UX fixes: use impact versus effort and RICE to plan high-value enhancements.
- Convert findings into action: generate clear tickets, success metrics, and implementation plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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